Terms & Conditions
Last updated: March 2026
1. INTRODUCTION
These Terms of Service ("Terms") govern access to and use of the Freehold.Pro platform.
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The platform is operated by Freehold.Pro Limited, a company registered in England and Wales (Company No. 15893372) with registered office at 2nd Floor Stanford Gate, South Road, Brighton, BN1 6SB, United Kingdom.
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By creating an account, accessing, or using the platform, you agree to be bound by these Terms.
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If you do not agree to these Terms, you must not use the platform.
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2. SERVICE DESCRIPTION
Freehold.Pro provides a web-based software platform designed to assist users in managing residential buildings and shared property administration.
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The platform may include features such as:
• building notice boards
• maintenance logging and task tracking
• financial record tools
• compliance logs and safety records
• document storage
• communication tools
• calendar and scheduling tools
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Freehold.Pro is a software tool only and does not provide property management, legal, financial, or regulatory advice.
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3. ACCOUNT REGISTRATION
To use the platform, you must create an account and provide accurate information.
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You agree to:
• provide truthful information
• keep login credentials secure
• notify us if your account is compromised
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Accounts may be created by:
• property owners
• freeholders
• residents' management companies
• building administrators
• tenants invited by authorised users
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You are responsible for all activity occurring under your account.
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4. FREE ACCOUNTS AND TRIALS
Freehold.Pro may offer:
• free accounts
• free trial periods
• limited feature tiers
Free accounts may have limitations including storage limits, feature restrictions, or user limits.
We reserve the right to modify or discontinue free tiers at any time with reasonable notice.
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5. PAID SUBSCRIPTIONS
Some features may require a paid subscription.
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Subscriptions may be billed:
• monthly
• annually
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Fees will be displayed before purchase.
Subscriptions automatically renew unless cancelled before the next billing date.
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6. CANCELLATION
You may cancel your subscription at any time through your account dashboard.
Cancellation will take effect at the end of the current billing period.
No partial refunds are provided unless required by law.
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7. TENANT USERS
Tenants may be granted limited access by authorised building administrators.
Tenant users may typically:
• view notices
• submit maintenance issues
• view safety checks
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Tenant users cannot invite additional users or administer the building.
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8. USER RESPONSIBILITIES
Users agree not to:
• misuse the platform
• upload unlawful content
• attempt to disrupt the service
• access accounts without authorisation
• use the service for illegal activity
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Users are responsible for ensuring their use of the platform complies with applicable laws.
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9. USER CONTENT
Users may upload documents, maintenance records, and other information.
You retain ownership of your content.
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You grant Freehold.Pro a limited licence to store and process content for the purpose of providing the service.
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10. DATA AND PRIVACY
Personal data is handled in accordance with our Privacy Policy.
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11. SERVICE AVAILABILITY
We aim to maintain reliable service but do not guarantee uninterrupted availability.
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Maintenance, upgrades, or external factors may temporarily interrupt the service.
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12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Freehold.Pro Limited shall not be liable for:
• indirect or consequential losses
• loss of data
• loss of profits or revenue
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The platform is provided as a software tool and users remain responsible for managing their building and legal obligations.
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13. TERMINATION
We may suspend or terminate accounts that:
• breach these Terms
• misuse the service
• pose security risks
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14. CHANGES TO TERMS
We may update these Terms from time to time.
Users will be notified of material changes.
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15. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.